Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to the Live Integrity Data System web application, APIs, and any related services that reference or link to this policy (collectively, the “Services”). LIDS is a business-to-business platform used primarily by industrial and commercial organizations to manage inspection, integrity, and compliance data.

2. Information We Collect

We collect information in several ways, including information you provide directly, information automatically collected when you use the Services, and information from your organization or third-party integrations.

2.1. Account & Organization Information

• Organization name, address, and contact details
• User names, job titles, email addresses, and login identifiers
• User role assignments, authorization profiles, and group memberships

2.2. Inspection & Operational Data

As part of using LIDS to manage integrity and compliance, your organization may store information such as:

• Equipment, asset, and location records
• Inspection results, measurements, findings, recommendations, and reports
• Uploaded documents, photographs, drawings, and attachments
• Workflows, schedules, task history, and corrective actions

This information is controlled by your organization. We process it on your organization’s behalf as a service provider / processor, as applicable.

2.3. Technical & Usage Information

• Log files including IP address, browser type, operating system, and access times
• Device identifiers and configuration data
• Pages viewed, features used, and interactions within the application
• Error logs, performance metrics, and diagnostic data

2.4. Cookies & Similar Technologies

We may use cookies and similar technologies to:

• Maintain authentication sessions
• Remember user preferences and settings
• Gather usage analytics to improve the Services

You may control cookies through your browser settings; however, disabling certain cookies may affect your ability to use the Services.

3. How We Use Information

We use the information we collect for the following purposes:

• To provide, operate, secure, and maintain the Live Integrity Data System
• To create and manage organizational and user accounts
• To support inspection, integrity, and compliance workflows as configured by your organization
• To improve and optimize performance, reliability, and user experience
• To provide customer support and communicate about service-related updates
• To monitor for security threats, abuse, or unauthorized access
• To comply with legal obligations and enforce our agreements

4. Legal Bases for Processing

Where applicable data-protection laws require a legal basis, we may process information:

• To perform a contract with your organization or provide requested services
• In furtherance of our legitimate interests in operating and improving LIDS
• To comply with legal and regulatory obligations
• With your consent, where required and obtained

5. How We Share Information

We do not sell your inspection or integrity data. We may share information as follows:

• Within your organization: Data is visible to users and roles configured by your organization’s administrators.
• Service providers: We may engage trusted third parties to host, process, or analyze data (for example, cloud infrastructure, backup, logging, or email services) under appropriate data protection agreements.
• Legal and compliance: We may disclose information when required by law, regulation, legal process, or to protect the rights, safety, or property of LIDS, our customers, or others.
• Business transfers: In the event of a merger, acquisition, or similar transaction, information may be transferred as part of the business assets, subject to continuing protection consistent with this policy.

6. Data Retention

We retain information for as long as is reasonably necessary to:

• Provide the Services to your organization
• Fulfill the purposes described in this policy
• Comply with legal, regulatory, or contractual requirements
• Resolve disputes, enforce agreements, and maintain backups

Your organization may control the retention of certain inspection data within the application, including archival, export, and deletion settings.

7. Security

We implement appropriate technical and organizational measures designed to protect information from unauthorized access, loss, misuse, or alteration. These measures may include access controls, encryption in transit, logging, and other safeguards appropriate to the nature of the data and the Services.

However, no system or transmission of data over the internet can be guaranteed to be fully secure. Your organization is responsible for maintaining the confidentiality of account credentials and for managing user access within LIDS.

8. Your Rights & Choices

Because LIDS is typically provided to you through your employer or organization, many requests related to your account or inspection data should be directed to your organization’s administrator. Depending on applicable law and your role, you may have rights to:

• Access or obtain a copy of certain information
• Request correction of inaccurate information
• Request deletion or restriction of certain information
• Object to certain processing activities

We will support your organization in responding to such requests where we act as a service provider / processor.

9. International Data Transfers

Depending on your location and the location of our infrastructure or service providers, information may be processed in countries that may have data protection laws different from those in your jurisdiction. Where required, we implement appropriate safeguards to help ensure an adequate level of protection.

10. Children’s Privacy

The Services are not directed to children and are intended for use by organizations and professional users. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will update the “Last Updated” date and may provide additional notice as appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how we handle information in connection with Live Integrity Data System, you may contact us at:

• Email: support@liveintegritydatasystem.com

---

This Privacy Policy is intended as a general description of our practices. Your organization’s contract or data processing agreement with us may contain additional terms that govern our handling of information in the context of the Services.